Security Policy

• Secure connections (TLS/SSL) for forms and checkout.
• Monitoring and basic anti-abuse measures to reduce fraudulent activity.
• Access controls for internal systems and operational tools.

We apply reasonable safeguards to protect your personal information and reduce the risk of unauthorized access, alteration, or destruction.

Data transmitted between your browser and our website is protected using secure transport (TLS/SSL).

• We recommend reviewing the Privacy Policies of the payment provider to understand how they handle your information.
• When applicable, we support additional verification (e.g., 3D Secure / Verified by Visa / Mastercard Identity Check).
• If any sensitive information is stored for business reasons, it is protected with encryption at rest (e.g., AES-256) and strict access controls.

Payments are processed by trusted third-party providers (for example: Azul). These providers use security and encryption standards designed to protect card information during the transaction.

We only use the information necessary to complete the payment process and provide the service you requested.

• Never share your full card number, CVV, or one-time codes outside the secure checkout.
• Use only the checkout page to enter payment details.
• Keep your device and browser updated for best security.

Our payment flow is designed to align with PCI-DSS principles by relying on compliant payment processors and limiting the card data we directly handle.

We do not ask customers to send card details by email, WhatsApp, or chat. If anyone requests this, treat it as suspicious and contact us.

• Card declined: Confirm available funds and that the card is enabled for online/international purchases.
• 3D Secure not completed: If your bank shows a verification prompt, approve it and retry.
• Billing details mismatch: Ensure the name/address/ZIP match your bank records (as applicable).
• Temporary bank blocks: Some banks block unusual travel purchases; call your bank and retry.
• Browser/device issues: Try another browser, disable VPN/proxy, or use a different device.
• Multiple attempts: Avoid many rapid retries; wait a few minutes to prevent automatic blocks.

If a payment fails, you will typically see an on-screen message from the payment processor. Most issues are related to bank authorization or verification and can be resolved quickly by the steps above.

• Pending charge: usually a temporary authorization.
• Duplicate charge: contact us so we can verify settlement records with the processor.
• Chargeback/dispute: we recommend contacting us first to solve it faster.

Sometimes banks show a pending authorization that later disappears if the payment was not completed. This is normal and usually resolves automatically.

If you believe you were charged incorrectly, contact us with your booking details and the approximate time of the transaction so we can help investigate.

If you suspect unauthorized use of your card or suspicious communications, contact your bank immediately and notify us.

We will never request your CVV or one-time bank codes over email, WhatsApp, or social media.

If you need help with a payment issue, include your name, booking reference (if available), date/time of the attempt, and the error message shown.